"What
the customer demands is last year's model, cheaper. To find out
what the customer needs you have to understand what the customer
is doing as well as he understands it. Then you build what he
needs and you educate him to the fact that he needs it."
(Nicholas Dewolf)
Customers
communicate with you in many ways - by phone, e-mail, fax, web,
personal representative, or any combination of these contact points.
Information in your CRM repositories will help you formulate new
ideas and identify new products that will help you build more
profitable relationships and enhance customer loyalty.
If your company has implemented CRM, you will know by now that
it can be a minefield setting up and implementing certain aspects
of CRM, especially the Oracle CRM Suite due to the sheer complexity
and breadth of the software.
This is where Xoomscape can help you. Whether you are implementing
or using Oracle iMarketing, Oracle iStore, Oracle iPayment, Oracle
iSupport, Oracle Customer Care, Oracle Contracts, Oracle Field Service,
Oracle Customer Intelligene or any other CRM products/modules, we
can provide cost-effective and targeted consulting services/advice.
We have professionals on hand to even help you with the technical
aspects of your CRM implementation. For example, we can perform
a health check on your system and recommend any patches/mini-packs
that need to be applied in order to ensure that your system has
the latest enhancements and bug-fixes available from Oracle Corporation.
We can even apply these patches and test your system, if required.
Xoomscape also offer a free system health check as a complementary
service whether you are an existing customer or not.
Whatever your requirements, Xoomscape's highly skilled CRM team
can cater for your needs. For further information or for a free
system health check, please contact us at: CRM@xoomscape.com
or fill in our Contact
Form.
